Privacy Policy

Introduction

Snowy Work is operated by ZYEYZ, LLC (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI workflow marketplace platform.

We are committed to protecting your privacy. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information We Collect

Information You Provide

• Account information (name, email address, password)
• Profile information (display name, bio, profile picture)
• Payment information (processed securely through Stripe)
• Workflow usage information (execution history, preferences)
• Workflow listings (descriptions, documentation, pricing)
• Communications (support inquiries, reviews, messages)

Information Collected Automatically

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, features used, purchase history)
• Error logs and performance data
• Cookies and similar tracking technologies

How We Use Your Information

We use collected information to:

• Provide, operate, and maintain marketplace services
• Process transactions and send purchase confirmations
• Manage workflow licensing and access
• Enable workflow downloads and license verification
• Send transactional emails (receipts, password resets, security alerts)
• Provide customer support and respond to inquiries
• Detect and prevent fraud, abuse, and security incidents
• Analyze usage patterns to improve our services
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information only in these circumstances:

• Service Providers: With third parties who assist in operating our platform (e.g., Stripe for payments, Supabase for data storage, email delivery services)
• Sellers and Buyers: Limited information necessary to complete transactions (e.g., buyers see seller display names; sellers see anonymized purchase data)
• Legal Requirements: When required by law, court order, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you explicitly authorize sharing

Payment Processing

All payment processing is handled by Stripe. We do not store complete credit card numbers or payment credentials on our servers. Stripe's privacy policy governs their handling of your payment information.

Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand how the platform is used

We do not use third-party advertising cookies. You can control cookies through your browser settings, though disabling essential cookies may affect platform functionality.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure database hosting with row-level security policies
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information as follows:

• Account Data: Until you delete your account
• Purchase History: 7 years (for tax and legal compliance)
• Support Inquiries: 3 years
• Analytics Data: 26 months maximum

When you delete your account, we remove your personal data within a reasonable timeframe, except where retention is required by law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Export your data in a portable format
• Opt out of non-essential communications
• Object to certain processing activities
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected] with “Privacy Request” in the subject line.

International Data Transfers

Our services are hosted in the United States. If you access Snowy Work from outside the United States, your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.

Children's Privacy

Snowy Work is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of Snowy Work after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: